Privacy Policy

1) Information on the Collection of Personal Data and Contact Details of the Controller

1.1 We are pleased that you are visiting our website and thank you for your interest. Below, we inform you about how your personal data is handled when you use our website. Personal data means all data by which you can be personally identified.

1.2 The controller responsible for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is C&G B.V., Pannenweg 236, 6031 RK RK Nederweert, Netherlands, Telephone: +31 (0) 495 63 10 16, e-mail: support@gogun.nl. The controller responsible for the processing of personal data is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data.

2) Data Collection When Visiting Our Website

2.1 When you use our website for informational purposes only, i.e. if you do not register or otherwise provide us with information, we only collect the data that your browser transmits to our server (so-called server log files). When you visit our website, we collect the following data, which is technically necessary for us to display the website to you:

• The website from which you visit us
• Date and time of access
• Amount of data sent in bytes
• The internet page from which you reached the website
• Browser used
• Operating system used
• IP address used (if applicable: in anonymized form)

Processing is carried out in accordance with Article 6(1)(f) GDPR on the basis of our legitimate interest in improving the stability and functionality of our website. The data is not disclosed or used for any other purpose. However, we reserve the right to subsequently review the server log files should there be concrete indications of unlawful use.

2.2 For security reasons and to protect the transmission of personal data and other confidential content (e.g. orders or inquiries that you send to the controller), this website uses SSL and TLS encryption. You can recognize an encrypted connection by the character string 'https://’ and the lock symbol in your browser line.

3) Hosting & Content Delivery Network

3.1 Shopify

For hosting our website and displaying the page content, we use the system of the following provider: Shopify International Limited, Victoria Buildings, 2nd Floor, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland

Data is also transferred to: Shopify Inc, 150 Elgin St, Ottawa, ON K2P 1L4, Canada

All data collected on our website is processed on the provider's servers. We have concluded a data processing agreement with the provider, which ensures the protection of the data of our website visitors and prohibits unauthorized disclosure to third parties.

In the event of data transfer to Canada, an adequate level of data protection is guaranteed by an adequacy decision of the European Commission.

3.2 Cloudflare

We use a content delivery network from the following provider: Cloudflare Inc., 101 Townsend St. San Francisco, CA 94107, USA

This service enables us to deliver large media files, such as graphics, page content or scripts, more quickly via a network of regionally distributed servers. The processing is carried out to safeguard our legitimate interest in improving the stability and functionality of our website in accordance with Article 6(1)(f) GDPR. We have concluded an order processing agreement with the provider, which ensures the protection of the data of our website visitors and prohibits unauthorized disclosure to third parties.

For data transfers to the USA, the provider has joined the EU-US Data Privacy Framework, which guarantees compliance with the European level of data protection on the basis of an adequacy decision of the European Commission.

4) Cookies

In order to make visiting our website attractive and to enable the use of certain functions, we use cookies, i.e. small text files that are placed on your end device. Some of these cookies are automatically deleted again after the browser is closed (so-called "session cookies"). Other cookies remain on your end device for longer and make it possible to save page settings (so-called "persistent cookies"). In the latter case, you can find the storage period in the overview of cookie settings of your web browser. 

If personal data is also processed by individual cookies used by us, this processing is carried out either in accordance with Art. 6(1)(b) GDPR for the performance of the contract, in accordance with Art. 6(1)(a) GDPR in the event that consent has been given, or in accordance with Art. 6(1)(f) GDPR to safeguard our legitimate interest in the best possible functionality of the website as well as a customer-friendly and effective design of the website visit.

You can set your browser so that you are informed about the setting of cookies. In this way, you can decide individually on the acceptance of cookies, allow cookies only in certain cases, or exclude them altogether. 

Please note that if cookies are not accepted, the functionality of our website may be limited.

5) Contacting Us

5.1 WhatsApp Business

You can contact us via the WhatsApp messaging service of WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. For this purpose, we use the so-called “Business version” of WhatsApp.

If you contact us via WhatsApp in connection with a specific transaction (for example, a placed order), we store and use the mobile phone number you use with WhatsApp and, if provided, your first and last name in accordance with Art. 6(1)(b) GDPR in order to process and respond to your request. On the same legal basis, we may ask you via WhatsApp to provide further data (order number, customer number, address or e-mail address) so that we can assign your request to a specific transaction.

If you use our WhatsApp contact for general inquiries (for example, regarding the range of services, availability or our website), we store and use the mobile phone number you use with WhatsApp as well as – if provided – your first and last name in accordance with Art. 6(1)(f) GDPR on the basis of our legitimate interest in the efficient and timely provision of the requested information.

Your data will be used exclusively for responding to your inquiry via WhatsApp. It will not be passed on to third parties.

Please note that WhatsApp Business obtains access to the address book of the mobile device we use for this purpose and automatically transfers the telephone numbers stored in the address book to a server of its parent company Meta Platforms Inc. in the USA. For the operation of our WhatsApp Business account, we use a mobile device in whose address book only the WhatsApp contact data of users who have also contacted us via WhatsApp are stored.

This ensures that every person whose WhatsApp contact data is stored in our address book has, by accepting the WhatsApp terms of use when using the app for the first time on their device, consented to the transfer of their WhatsApp telephone number from the address books of their chat contacts in accordance with Art. 6(1)(a) GDPR. The transfer of data of users who do not use WhatsApp and/or have not contacted us via WhatsApp is therefore excluded in this respect.

The purpose and scope of the data collection and the further processing and use of the data by WhatsApp, as well as your rights and setting options for the protection of your privacy, can be found in WhatsApp's privacy policy: https://www.whatsapp.com/legal/?eea=1#privacy-policy

We have concluded a data processing agreement with the provider which protects the data of our website visitors and prohibits disclosure to third parties.

As part of the above-mentioned processing operations, data may be transferred to servers of Meta Platforms Inc. in the United States.

For data transfers to the United States, the provider has joined the EU-US Data Privacy Framework, which, on the basis of an adequacy decision of the European Commission, ensures compliance with the European level of data protection.

5.2 If you contact us (for example via contact form or e-mail), personal data is collected. Which data is collected when using a contact form can be seen from the respective contact form. This data is stored and used exclusively for the purpose of responding to your request or for making contact and the associated technical administration. The legal basis for processing the data is our legitimate interest in responding to your request in accordance with Article 6(1)(f) GDPR. If your contact is aimed at the conclusion of a contract, the additional legal basis for the processing is Article 6(1)(b) GDPR. Your data will be deleted after final processing of your inquiry. This is the case when it can be inferred from the circumstances that the relevant matter has been conclusively clarified and provided that there are no statutory retention obligations to the contrary.

6) Data Processing When Opening a Customer Account and for Contract Performance

In accordance with Article 6(1)(b) GDPR, personal data is also collected and processed if you provide it to us for the performance of a contract or when opening a customer account. Which data is collected can be seen from the respective input forms. Deletion of your customer account is possible at any time. This can be done by sending a message to the controller named above. We store and use the data you provide for contract processing.

After complete processing of the contract or deletion of your customer account, your data will be blocked with regard to tax and commercial law retention periods and deleted after expiry of these periods, unless you have expressly consented to further use of your data or we are legally permitted to continue using the data and inform you accordingly below.

7) Data Processing for Order Handling

7.1 The personal data collected by us will be passed on to the transport company commissioned with the delivery within the scope of contract processing insofar as this is necessary for the delivery of the goods.

If, on the basis of a corresponding contract, we owe you updates for goods with digital elements or for digital products, we process the contact data you provided when placing the order (name, address, e-mail address) in order to personally inform you within the legally prescribed period about upcoming updates by suitable means of communication (e.g. by post or e-mail) in the context of our statutory information obligations in accordance with Art. 6(1)(c) GDPR. Your contact data will be used strictly for the purpose of notifying you about updates owed by us and will only be processed by us for this purpose to the extent necessary for the respective information.

For the purpose of payment processing, we pass your payment data on to the commissioned credit institution insofar as this is necessary for payment processing. If payment service providers are used, we explicitly inform you of this below. The legal basis for the transfer of data is Art. 6(1)(b) GDPR.

7.2 Use of Payment Service Providers (Payment Services)

- iDeal

One or more online payment methods from the following provider are available on this website: Currence Holding BV, Beethovenstraat 300 Amsterdam, Netherlands

If you select a payment method of the provider in which you make advance payment (e.g. credit card payment), your payment data provided during the ordering process (including name, address, bank and payment card information, currency and transaction number), as well as information about the content of your order, will be passed on to the provider in accordance with Art. 6(1)(b) GDPR. In this case, your data is transferred exclusively for the purpose of payment processing with the provider and only to the extent necessary for this purpose.
- Paypal

One or more online payment methods from the following provider are available on this website: PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg

If you select a payment method of the provider in which you make advance payment, your payment data provided during the ordering process (including name, address, bank and payment card information, currency and transaction number), as well as information about the content of your order, will be passed on to the provider in accordance with Art. 6(1)(b) GDPR. In this case, your data is transferred exclusively for the purpose of payment processing with the provider and only to the extent necessary for this purpose.

If you choose a payment method for which the provider makes advance payment, you will also be asked during the ordering process to provide certain personal data (first and last name, street, house number, postcode, city, date of birth, e-mail address, telephone number and, if applicable, data relating to an alternative payment method).

In order to safeguard our legitimate interest in determining the solvency of our customers, we transfer this data to the provider for the purpose of a credit check in accordance with Art. 6(1)(f) GDPR. On the basis of the personal data provided by you and other data (such as shopping cart, invoice amount, order history, payment experience), the provider checks whether the payment option selected by you can be granted with regard to payment and/or bad debt risks.

8) Website Functions

Google reCAPTCHA

This website uses the CAPTCHA service of the following provider: Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland

Data may also be transferred to: Google LLC, USA. For the visual design of the captcha window, the provider uses "Google Fonts", i.e. fonts loaded by Google from the Internet. No information other than that mentioned above, which is already transmitted to Google via the ReCaptcha functionality, is processed.

This service checks whether an input is made by a natural person or abusively by machine and blocks spam, DDoS attacks and similar automated malicious access. In order to ensure that an action is carried out by a human and not by an automated bot, the provider collects the IP address of the end device used, recognition data of the browser and operating system type used, and the date and duration of the visit, and transmits these to the provider's servers for evaluation. This may involve the use of cookies, i.e. small text files stored in the browser of the end device.

If the processing described above is carried out on the basis of cookies, these will only be set if you have given us your express consent in accordance with Art. 6(1)(a) GDPR. You can revoke your consent at any time with effect for the future by deactivating this service in the “cookie consent tool” provided on the website.

If the processing described above is carried out without the use of cookies, the legal basis is our legitimate interest in establishing individual responsibility on the Internet and preventing misuse and spam in accordance with Art. 6(1)(f) GDPR.

We have concluded a data processing agreement with the provider, which ensures the protection of the data of our website visitors and prohibits unauthorized disclosure to third parties.

For data transfers to the USA, the provider has joined the EU-US Data Privacy Framework, which guarantees compliance with the European level of data protection on the basis of an adequacy decision of the European Commission.

9) Miscellaneous

This website uses a so-called 'cookie consent tool’ (tool for managing cookie consent) in order to obtain effective user consent for cookies and cookie-based applications that require consent. The 'cookie consent tool’ is displayed to users in the form of an interactive user interface when they access the page, on which consent for certain cookies and/or cookie-based applications can be given by ticking the appropriate box. By using the tool, all cookies/services requiring consent are only loaded if the respective user gives the corresponding consent by ticking the respective box. This ensures that such cookies are only placed on the user’s end device if consent has been granted.

The tool sets technically necessary cookies in order to store your cookie preferences. Personal user data is generally not processed.

If, in individual cases, personal data (such as the IP address) is processed in order to store, assign or log cookie settings, this is done in accordance with Article 6(1)(f) GDPR on the basis of our legitimate interest in legally compliant, user-specific and user-friendly consent management for cookies and thus in a legally compliant design of our website.

A further legal basis for the processing is Article 6(1)(c) GDPR. As the controller, we are legally obliged to make the use of technically unnecessary cookies dependent on the respective user consent.

We have concluded an order processing agreement with the provider, which ensures the protection of the data of the visitors to our website and prohibits unauthorized disclosure to third parties.

Further information about the operator and the setting options of the cookie consent tool can be found directly in the corresponding user interface on our website.

10) Rights of the Data Subject

10.1 Under the applicable data protection law, you have the following comprehensive rights as a data subject vis-à-vis the controller with regard to the processing of your personal data (rights of access and intervention), about which we inform you below:

• Right of access in accordance with Article 15 GDPR;
• Right to rectification in accordance with Article 16 GDPR;
• Right to erasure in accordance with Article 17 GDPR;
• Right to restriction of processing in accordance with Article 18 GDPR;
• Right to notification in accordance with Article 19 GDPR;
• Right to data portability in accordance with Article 20 GDPR;
• Right to withdraw consent granted in accordance with Article 7(3) GDPR;
• Right to lodge a complaint in accordance with Article 77 GDPR.

10.2 RIGHT TO OBJECT

IF WE PROCESS YOUR PERSONAL DATA ON THE BASIS OF OUR OVERRIDING LEGITIMATE INTEREST WITHIN THE FRAMEWORK OF A BALANCING OF INTERESTS, YOU HAVE THE RIGHT AT ANY TIME TO OBJECT TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU WITH EFFECT FOR THE FUTURE ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION.
IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL STOP PROCESSING THE DATA CONCERNED. HOWEVER, WE RESERVE THE RIGHT TO CONTINUE PROCESSING IF WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING WHICH OVERRIDE YOUR INTERESTS, FUNDAMENTAL RIGHTS AND FREEDOMS, OR IF THE PROCESSING SERVES THE ESTABLISHMENT, EXERCISE OR DEFENCE OF LEGAL CLAIMS.

IF YOUR PERSONAL DATA IS PROCESSED BY US FOR DIRECT MARKETING PURPOSES, YOU HAVE THE RIGHT AT ANY TIME TO OBJECT TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR THE PURPOSE OF SUCH MARKETING. YOU MAY EXERCISE YOUR RIGHT TO OBJECT AS DESCRIBED ABOVE.

IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL STOP PROCESSING THE DATA CONCERNED FOR THESE PURPOSES.

11) Duration of Storage of Personal Data

The duration of storage of personal data is determined on the basis of the respective statutory retention period (e.g. retention periods under tax and commercial law). After expiry of the period, the relevant data is routinely deleted, provided that it is no longer required for the performance or initiation of a contract and/or we no longer have any legitimate interest in continued storage.