Refund policy
Information on the Exercise of the Right of Withdrawal & Model Withdrawal Form
Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity:
A. Information on the Exercise of the Right of Withdrawal
Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is fourteen days from the day on which you, or a third party designated by you who is not the carrier, take physical possession of the last item.
To exercise your right of withdrawal, you must inform us — C&G B.V., Pannenweg 236, 6031 RK RK Nederweert, Netherlands, Telephone: +31 (0) 495 63 10 16, e-mail: support@gogun.nl — of your decision to withdraw from this contract by means of a clear statement, for example by letter sent by post, fax or e-mail. You may use the attached model withdrawal form for this purpose, but this is not mandatory.
You may also exercise your right of withdrawal online via the website at https://www.gogun.nl/apps/widerruf. If you use this online function, we will promptly send you confirmation of receipt of the withdrawal on a durable medium, for example by e-mail, stating the content as well as the date and time of submission.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs, with the exception of any additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us, without undue delay and in any event no later than 14 days from the day on which we are informed of your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have sent back the goods, whichever is the earliest.
You must send back or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you informed us of your withdrawal from this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.
You shall bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.
General Information
1. Please avoid damaging or contaminating the goods. If possible, please return the goods to us in their original packaging, including all accessories and all packaging components. If necessary, please use protective outer packaging. If you no longer have the original packaging, please ensure adequate protection against transport damage by using suitable packaging.
2. If possible, goods should be returned with sufficient postage paid.
3. Please note that the preceding paragraphs 1 and 2 of this general information are not a prerequisite for the effective exercise of the right of withdrawal.
B. Model Withdrawal Form
Please complete and return this form only if you wish to withdraw from the contract.
To
C&G B.V.
Pannenweg 236
6031 RK RK Nederweert
Netherlands
e-mail: support@gogun.nl
I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the sale of the following goods/provision of the following service (*)
_______________________________________________________
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Ordered on (*) / ____________ / received on (*) __________________
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Name of the consumer(s)
________________________________________________________
Address of the consumer(s)
________________________________________________________
Signature of the consumer(s), only if this form is submitted on paper
_________________________
Date
(*) Delete as appropriate.
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